Differentiate Your Professional Service Practice
December 4, 2008 by Mary Wynne-Wynter · Leave a Comment
Photo credit: Wessex Archaeology's photostream (coastal and marine set) on Flickr
I get asked over and over by some people about what kind of coaching and consulting I do. They seem to have a preconceived notion, or perception of it and then attempt to reconcile my explanation to somehow fit their worldview. Sometimes I can’t figure out if they’re curious and trying and wanting to understand, or just not listening.
But now I’m realizing that people are pulled out of their comfort level when they’re in the depths, and the depths is my space.
I work with people at the level of often hidden assumptions, expectations and beliefs. In organizations, its collections of those - the culture. I use metaphysical metaphors to support the change facilitation process. I shouldn’t be surprised that people want to stick their toe in the water many times before they risk getting a touch of the bends.
I’m blogging this because I’m getting a sense that there’s a growing desire, or movement, or response to series of crises, to go deeper: in life, business and self-awareness. I think its a great sign that people and businesses are showing willingness and readiness to move beyond the surface of their experience, and with a leap in faith, take the plunge into what’s deep and unknown…that with which we identify but which contradicts what we want and where we want to go.
I don’t believe that “going deep” is only within the realm of professionals who focus on “people” issues. Accountants, consultants, health professionals, lawyers, technology professionals, etc, can practice recognizing opportunities to serve clients at a deeper level. It starts with allowing more space for conversation and sharing, being present without an agenda, and being willing to think differently about everything we and our clients think we know.
Uncertainty is the new reality for our clients. We can help them make it their pivot point of power from which they can create and direct their change and growth, if we dare to be different.
Solo Professional Service Providers: What Business Are You In?
October 14, 2008 by Mary Wynne-Wynter · Leave a Comment
We’re in a financial crisis and possibly an economic downturn which means there’s even more advice being given, targeting independent professionals, than in more stable times. Most of it’s marketing related: being seen and heard, getting blog traffic and comments, building links, viral methods, etc. Its easy to get swept up in the speed, urgency and sheer volume of what you “should” do to succeed .
I suggest checking in with yourself and going the other way: slow down, be still and narrow your focus.
Early in 2008 I was deeply moved reading Suzanne Pleshette’s obituary and her philosophy about the entertainment industry and I blogged about it back then. I believe her philosophy is even more significant now:
“I’m an actress, and that’s why I’m still here,” she said in a 1999 interview. “Anybody who has the illusion that you can have a career as long as I have and be a star is kidding themselves.”
I believe that much of the great advice out there is for those who aim for stardom and not for actors. Solo psf’s are actors (although some are both). Know the business you’re in. You see, clients don’t care about stars. Clients are the most selfish species on the planet and they only care about themselves and what you’ll do for them. And rightfully so - its what they pay for and trust in! If you identify with the business of being a star, clients will quickly pick up on the vibe that its about you first, not them.
I’m not saying to ignore or discount great advice and information but rather that you filter it through a solo professional firm’s lens and follow and adopt it from a “client first” perspective. Remind yourself daily about the business that you’re in and commit to it for the long term.
Resilience Earned
April 24, 2008 by Mary Wynne-Wynter · Comments Off
I spent time yesterday with Joe, a long-time friend, colleague and mentor. Joe’s is a terrific professional service firm story; its probably been 20 years since he started a boutique consulting and systems integration business serving the mid-market. That’s decades of PSF and entrepreneurial stories and learning, and I soak it up like a sponge.
So much is written and studied about large organizational leadership; but in my opinion the case studies pale in comparison to a day, or year, or decade in the life of a professional services entrepreneur with staff. You’ll read a lot about the resilient entrepreneur, as if its an innate character quality specific to the species, or as if its something you can arbitrarily decide to add to your persona and resume. But yesterday, catching up with Joe, it struck me that resilience is earned; its all merit.
I also took away:
- Be really clear about and true to the 1 or 2 things you do really good and make it the foundation for everything that follows because everything but those 1 or 2 things changes..often and with little warning.
- Don’t beat a dead market segment; find a new one knowing that it will take at least two years to get traction.
- When you get burned by really lousy people, become a better person yourself for the experience.
- Family drama does not hold a candle to staff drama in terms of the time and effort required to manage it and the impact it will have on your life.
- There are no failures, just learning.
- Don’t fire people, find them new jobs.
- Have a great spouse.
One thing we agreed to continue to discuss and work on together, is an approach to marketing that communicates to potential clients and employees, the value of "merited" resilience and small business leadership like Joe’s, as a point of differentiation and added value. Because, to quote Jerry Garcia, "You do not merely want to be considered just the best of the best. You want to be considered the only one who can do what you do."
And that’s always earned.
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leadership, marketing , self-knowledge, solo professional service firm
Are you a star or an actor?
January 31, 2008 by Mary Wynne-Wynter · Comments Off
As solo psf’s, when we get caught up in the race to market ourselves and get ahead, we can sometimes lose sight of: “what business am I in?”.
I thought of this when reading the obituary of actress Suzanne Pleshette, who was a favorite, and even a role model of mine. She always stood out to me as down to earth, authentic, intelligent, sophisticated, witty, beautiful, ageless and a bit of a rebel. She knew who she was and the business she was in.
Time magazine film critic Richard Corliss wrote Sunday that she never achieved quite the stardom she deserved because she came along after Hollywood stopped making movies for the types of sophisticated female characters that she was born to play.
“I prefer to think of her as one of those stars who got away _ away from stardom, when the old dream factory forgot how to manufacture domestic glamour,” he wrote. “She had the goods, but at the wrong time.”
But to Pleshette, being a working actress with a long career was more important than being a star.
“I’m an actress, and that’s why I’m still here,” she said in a 1999 interview. “Anybody who has the illusion that you can have a career as long as I have and be a star is kidding themselves.”
A lot of the advice we seek out and accept as gospel, comes from high-visibility experts: popular bloggers, authors, academics etc. They’re the stars, and sometimes when we think of what success looks like, well, it looks like what the stars have: huge traffic to their sites, keynote speaking opportunities, darlings of the publishers and the press, sought out by the Fortune 50 clients. Its not a bad thing; who wouldn’t want that for themselves and their business?
The point is to not lose sight of what you do have right in front of you: unlimited opportunities to develop your practice by helping people and by affecting positive change; and doing so through your outstanding professional services that you provide to one client at a time. If you don’t have a client, do it anyway; use yourself as a case study. Its about being the great actor with the long career; if stardom follows, it will be icing on the cake.
Technorati Tags:
marketing , solo professional service firm