Broadband Competition: its not just service, its choice!
August 29, 2006 by Mary Wynne-Wynter
This is a good article about what cablecos, telcos and satellite providers are doing to improve customer service now that the competition is heating up. But I still see 'choice' as the glaring omission. Sure, I can see the point of doing whatever it takes to keep the $100-$140 bundle customer. But what about the customers who want choice, instead of a bundle? New, innovative business models are long overdue!
Learning to Love a Cable Guy: "Phone and cable companies are trying harder to please customers because they risk losing them forever if they do not keep them happy."
(Via NYT > Technology.)